TERMS OF SERVICE

The number and frequency of coaching sessions will be agreed upon at the start of coaching. Where no specific number is agreed, sessions will be provided on a session by session basis. This plan is not binding and may be altered throughout the coaching journey by mutual agreement.

Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

PAYMENT

After the client intake form has been submitted and accepted, clients will be informed of their session fee.

Fees must be paid in advance of each coaching session unless otherwise agreed. Payments accepted include Zelle, PayPal, Venmo and wire transfer (out of country).

FORMAT

Available session formats include video calls or telephone coaching sessions. In-person sessions may be available upon inquiry. 

For video and telephone sessions, the client is responsible for contacting Shelli at agreed times. 

YOUR ROLE 

Coaching is a magical process that requires intentional effort. Considering this, Shelli asks that clients arrive with a topic or agenda, engaged and ready to create. 

BETWEEN SESSIONS

Shelli may offer clients exercises to complete between coaching sessions. There is no obligation to complete these items of ‘homework’, but not doing so may slow progress in achieving desired outcomes.

Clients may contact Shelli by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. rearranging a coaching session or making a payment). 

REARRANGING SESSIONS

At least 48 hours notice is required when rearranging or canceling a session. No refunds will be given for unused coaching sessions unless 48 hours notice has been given. 

LENGTH OF RELATIONSHIP

The length of each coaching relationship is dependent on the needs of the person, family, or group being coached. While coaching engagements are typically 3 months to one year, many clients choose to continue coaching or return intermittently as new challenges and desires arise. 

EARLY TERMINATION

In exceptional circumstances, either party can can decide to terminate the service early. In such a circumstance the client will be refunded any advance payments made for coaching sessions not yet provided.

VARIATION OF TERMS AND CONDITIONS

Shelli may change any of these terms or conditions including the Per Session Fee by giving clients one week’s notice in writing